Refund policy

Returns & exchanges

I gladly accept returns and exchanges

Contact me within 14 days of delivery
Ship items back within: 30 days of delivery

I don't accept cancellations

please contact me, if You have any problems with Your order, we"ll be glad to help...

Shipping policies

We aim to dispatch orders as fast as possible. Processing normally takes 3-5 working days. Delivery times may vary depending on the delivery method and area. Also, occasional delays may occur in case of unforeseen circumstances (e.g. technical malfunction, customs clearance procedures by authorities of a destination country). Accordingly, the delivery time is indicative and is therefore not guaranteed. At the latest, an order will be delivered within 30 days from the email confirmation that your order was dispatched, unless otherwise agreed by Patis project and you. In the unlikely event that your delivery time exceeds 30 days, you may cancel your order and receive a refund. We are not responsible for lost, held, or damaged packages. Also, we do not assume responsibility for mis-delivery errors via carrier, or incorrect shipping info. Patis project doesn’t refund shipping fees or pay shipping for uncollected packages.

Please kindly note that Patis project is not responsible for any customs fees and/or import duties you might incur. Unfortunately, we have no control over these charges and cannot inform you what the cost may be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for information before ordering.
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